Last updated: 2025

Welcome to TEREA JUUL Dubai. By accessing or using our website, creating an account, or placing an order, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

If you do not agree with any part of these terms, please do not use our website.

1. Website Use

This website is operated by TEREA JUUL Dubai. The content, products, and services available on this site are provided for lawful purposes only.

You agree:

  • Not to misuse the website
  • Not to attempt unauthorized access to our systems
  • Not to use the website for fraudulent or illegal activities

We reserve the right to restrict or terminate access if these terms are violated.

2. Eligibility & Age Restriction

Our products are intended for adult users only. By using this website, you confirm that you are of legal age to purchase tobacco or vape-related products in the UAE.

We do not knowingly sell to minors. Any order found to be placed by an underage individual will be canceled immediately.

3. Product Authenticity

We sell 100% original and authentic products only. All IQOS Terea sticks, devices, and other products are sourced from verified suppliers and delivered in sealed condition.

Product images are for reference purposes only. Packaging, color, or labeling may vary depending on the manufacturing region.

4. Orders & Acceptance

Placing an order on our website constitutes an offer to purchase. Orders are considered accepted only after confirmation and dispatch.

We reserve the right to:

  • Cancel or refuse any order
  • Limit quantities per customer
  • Cancel orders due to pricing errors, stock unavailability, or suspected fraud

5. Pricing & Payment

All prices are listed in AED (United Arab Emirates Dirham) and may change without prior notice.

Accepted payment methods may include:

  • Cash on Delivery (COD)
  • Debit/Credit Card
  • Apple Pay
  • Card machine on delivery

We do not store your card details on our servers.

6. Delivery & Shipping

  • Dubai: 1-hour delivery (subject to availability and location)
  • UAE-wide: Same-day or next-day delivery
  • Free shipping: Orders above AED 400

Delivery times are estimates and may vary due to traffic, weather, or unforeseen circumstances.

7. Returns & Refunds

Due to the nature of tobacco and vape-related products, returns or exchanges are not accepted once the package has been opened.

Refunds or replacements may be considered only if:

  • The wrong item was delivered
  • The product was damaged during delivery

Claims must be reported immediately upon delivery.

8. Account Responsibility

If you create an account on our website, you are responsible for:

  • Maintaining the confidentiality of your login details
  • All activities conducted under your account

Please notify us immediately if you suspect unauthorized access to your account.

9. Promotions & Discounts

Promotional offers, discounts, or coupon codes:

  • Are subject to availability
  • May be changed or withdrawn at any time
  • Cannot be combined unless stated otherwise

10. Intellectual Property

All website content, including text, images, logos, product descriptions, and design, is the property of TEREA JUUL Dubai and protected by applicable intellectual property laws.

Unauthorized use, copying, or reproduction is strictly prohibited.

11. Limitation of Liability

TEREA JUUL Dubai shall not be held liable for:

  • Indirect or consequential damages
  • Delays caused by third-party delivery services
  • Misuse of products purchased from our store

Products are used at the customer’s own discretion and responsibility.

12. Third-Party Services

We may use third-party services for payment processing, delivery, or analytics. We are not responsible for the actions or policies of these third parties.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

14. Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with an updated date.

Continued use of the website after changes means you accept the revised terms.

15. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of UAE courts.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through our Contact Us page.

By using TEREA JUUL Dubai, you confirm that you have read, understood, and agreed to these Terms & Conditions.