Last updated: 2025

At TEREA JUUL Dubai, your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, or place an order with us. By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Delivery address
  • Billing information
  • Account login details

Order & Transaction Information

  • Products purchased
  • Order history
  • Payment method used (we do not store full card details)
  • Delivery preferences

Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Pages visited on our site
  • Time and date of visits

This information helps us operate our store smoothly and improve your shopping experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and deliver your orders
  • To verify payments and prevent fraud
  • To create and manage your account
  • To communicate with you about orders, delivery, or support requests
  • To send important service-related updates
  • To improve website performance and user experience
  • To comply with legal and regulatory requirements

We do not sell, rent, or trade your personal data to third parties.

3. Payment Security

We take payment security seriously. All payments made on our website are processed through secure and encrypted payment gateways. We do not store your credit or debit card details on our servers.

Available payment options may include:

  • Cash on Delivery (COD)
  • Debit/Credit Card
  • Apple Pay
  • Card machine on delivery

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Keep items in your cart
  • Analyze website traffic
  • Improve site speed and functionality

You can disable cookies in your browser settings, but some features of the website may not function properly.

5. Sharing of Information

We may share limited information only when necessary, such as:

  • With delivery partners to complete your order
  • With payment providers to process transactions
  • When required by law or government authorities

All third parties we work with are required to protect your information and use it only for the intended purpose.

6. Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal information against:

  • Unauthorized access
  • Data loss
  • Misuse or alteration

While no online system is 100% secure, we continuously work to maintain a high level of protection for your data.

7. Account Responsibility

You are responsible for keeping your account login details confidential. If you believe your account has been accessed without authorization, please contact us immediately so we can take action.

8. Age Restriction

Our products are intended for adult users only. We do not knowingly collect personal information from individuals under the legal age permitted to purchase tobacco or vape-related products in the UAE.

If we discover that a minor has provided personal information, we will delete it immediately.

9. Your Rights

You have the right to:

  • Access your personal information
  • Request corrections to inaccurate data
  • Request deletion of your account (subject to legal obligations)
  • Opt out of promotional communications

To exercise these rights, please contact our support team.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before sharing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services. Any updates will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us through our Contact Us page.

By using TEREA JUUL Dubai, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.